K9 JETS Ltd
External Privacy Notice
Last Updated: Wednesday 5th February 2025
Who we are and what we do
We are K9 JETS Ltd (“K9 JETS”, “us”, “we”, “our”). We are a limited company registered in England and Wales under registration number 14254677 and we have our registered office at Grosvenor House, 11 St Pauls Square, Birmingham, United Kingdom, B3 1RB.
We are registered with the UK supervisory authority, Information Commissioner’s Office (“ICO”) in relation to our processing of Personal Data under registration number ZB706757.
Unless we notify you otherwise, we are the controller of the Personal Data we process about you. This means that we decide what Personal Data to collect and how to process it.
The purpose of this privacy notice is to explain what Personal Data we collect about you and how we process it. This privacy notice also explains your rights, so please read it carefully. If you have any questions, you can contact us using the information provided below under the ‘How to Contact Us’ section.
Who this privacy notice applies to
This privacy notice applies to you if:
- You visit our website
- You request a quotation
- You purchase/contract our services (directly or through a third party)
- You enquire about our product and/or services
- You create an account on our website
- You give us feedback or contact us
- You sign up to receive newsletters and/or other promotional communications from us
What Personal Data is
‘Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier.
‘Special Category Data’ is more sensitive Personal Data and includes information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purposes of uniquely identifying someone, data concerning physical or mental health or data concerning someone’s sex life or sexual orientation. Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier.
Personal Data we collect
The type of Personal Data we collect about you will depend on our relationship with you. For the type of Personal Data we collect, please see the table below in the section entitled ‘Purposes for which we use personal data and the legal bases’.
How we collect your Personal Data
We collect most of the Personal Data directly from you in person, by telephone, text or email and/or via our website.
However, we may also collect your Personal Data from third parties such as:
- reputable companies who provide lead generation contact lists
- others to whom you have provided consent
- publicly available sources such as social media platforms
- sub-contractors in technical, payment and delivery services
- advertising networks;
- analytics providers; and
- search information providers
Purposes for which we use personal data and the legal bases
We will only use your Personal Data when the law allows. Most commonly, we will use your Personal Data in the following circumstances:
| Purpose | Personal Data | Lawful Basis for Processing |
| Responding to correspondence from you. | Contact details. | It is in our legitimate interest to respond to enquiries made via our website, telephone, by email, through our social channels or any other means. |
| Sending you information such as product information which may be of interest. | Contact details. | If you are an existing customer or have expressed an interest in our products or services, we will rely on legitimate interests to contact you for marketing purposes. You may object to the processing for this purpose by emailing fly@k9JETS.com. If we have captured your consent for the purposes of marketing, that consent may be withdrawn at any time by emailing fly@k9JETS.com or using the unsubscribe option. |
| Provision of our services. | Contact details; Identification Document; Payment/Bank details; Travel itinerary; Health data. | Processing is necessary for the performance of the contract between us. Where special category or ‘sensitive’ information is processed, we shall rely on your explicit consent. |
| Setup and manage account/profile | Contact details; Quotes; Purchase history; Interests; Feedback/Survey response. | It is our legitimate interest to manage and maintain our customer database. |
| Business management, forecasting and statistical purposes. | Contact details; Purchase history; Feedback/Survey response. | It is our legitimate interest to identify areas for managing current business relationships, develop new products and services, and for managing our business. |
| Improving our websites and the overall website visitor and user experience. | Technical data; Usage Information. | It is our legitimate interest to allow analytics and search engine providers to help improve and optimise our websites. |
| Improving our websites and the overall website visitor and user experience. | IP address; Location data; Device ID; Model and device type; Name and version of the operating system; Settings and language of the device. | We use cookies on our websites with your consent. |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). | Technical data; Usage Information. | It is our legitimate interest to run our business which includes the provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise. |
Where Personal Data is processed because it is necessary for the performance of a contract to which you are a party, we will be unable to provide our services without the required information.
Please be aware, although not processed by K9 JETS, in some airports facial recognition and biometric technology is used to facilitate passenger boarding.
Sharing your Personal Data
We may also disclose your information to third parties in connection with other purposes set out in this privacy notice. These third parties may include:
- business partners, suppliers and sub-contractors who may process information on our behalf
- advertisers, social media platforms, and advertising networks
- analytics and search engine providers
- IT service providers
This site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our site, we encourage you to read the privacy policy of every website you visit.
Where we are under a legal or regulatory duty to do so, we may disclose your details to the police, regulatory bodies or legal advisors, and/or, where we consider necessary to protect the rights, property or safety of K9 JETS, its personnel, users or others.
International Transfers
Depending on the organisation(s) we use to provide our services to you, your Personal Data may be processed outside of the UK and/or European Economic Area (“EEA”).
Therefore, we have taken appropriate steps to ensure that the Personal Data processed by such organisations has an essentially equivalent level of protection to that guaranteed in the UK/EEA. We do this by ensuring that:
- Your Personal Data is only processed in a country which the Secretary of State or European Commission has confirmed has an adequate level of protection (an adequacy decision) or
- We enter into an International Data Transfer Agreement (“IDTA”) or EU Standard Contractual Clauses (“SCCs”) with the receiving organisation and adopt supplementary measures, where necessary.
How long we keep your data
We will retain your personal data for as long as is necessary to provide you with our services and for a reasonable period thereafter to enable us to meet our contractual and legal obligations and to deal with complaints and claims.
At the end of the retention period, your personal data will be securely deleted or anonymised. For example, this could be by aggregation with other data so that it can be used in a non-identifiable way, for statistical analysis and business planning.
How we protect your data
We implement appropriate technical and organisational measures to protect data against unauthorised or unlawful processing and against accidental loss, destruction or damage.
In addition to the technical and organisational measures we have put in place, there are simple things you can do to in order to further protect your personal information, such as:
- Never share One Time Passcodes (OTPs).
- Never enter your details after clicking on a link in an email or text message.
- Always send confidential information by encrypted email to reduce risk of interception.
- If you’re logged into any online service do not leave your computer unattended.
- Close down your internet browser once you’ve logged off.
- Never download software or let anyone log on to your computer or devices remotely, during or after a cold call.
- You can easily identify secure websites by looking at the address in the top of your browser which will begin https:// rather than http://.
Your data protection rights
You have certain rights in relation to the processing of your Personal Data, including to:
| Rights | Description |
| Right to be informed | Individuals have the right to be informed about the collection and use of their personal data. |
| Right of access | Individuals have the right to receive a copy of their personal data, and other supplementary information. |
| Right to rectification | Individuals have the right to have inaccurate personal data rectified or completed if it is incomplete. |
| Right to erasure (the ‘right to be forgotten’) | Individuals have the right to request their personal information to be erased, in certain circumstances. |
| Right to restrict processing | Individuals have the right to request the restriction or suppression of their personal data, in certain circumstances, in particular: if your data is not accurate;if your data has been used unlawfully but you do not want us to delete it;if your data is no longer needed, but you want us to keep it for use in legal claims; or if you have already asked us to stop using your data but you are waiting to receive confirmation from us as to whether we can comply with your request. |
| Right to data portability | Individuals have the right to obtain and reuse their personal data, in a machine-readable format, for their own purposes across different services, in certain circumstances. |
| Right to object | Individuals have the right to object to the processing of their personal data, in certain circumstances. Where we are using your personal data because it is in our legitimate interests to do so, you can object to us using it this way. Where we are using your personal data for direct marketing, including profiling for direct marketing purposes, you have an absolute right to ask us to stop doing so. |
| Rights with respect to automated decision-making and profiling | Individuals have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. |
In addition to the above, an individual also has the following rights:
| Rights | Description |
| Right to withdraw consent (if applicable) | Where we are using your personal data based on your consent, you can withdraw your consent at any time. |
| Right to lodge a complaint with a supervisory authority | You have the right to raise a complaint about how we handle your personal information with the Information Commissioner’s Office by calling 0303 123 1113 or visiting https://ico.org.uk/make-a-complaint/. |
Exercising your data protection rights
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
Children’s Privacy
We do not offer our products and services to children, and we do not knowingly collect Personal Data of children without parental consent, unless permitted by law. If you are under 18 years of age, you must not use our services. If we learn that a child has provided us with their Personal Data we will securely and permanently delete it, in accordance with applicable law.
How to contact us
If you would like to exercise your statutory data protection rights, or if you have any concerns or questions about how we handle personal data, please contact us using the details below:
K9 JETS Ltd, Grosvenor House, 11 St Pauls Square, Birmingham, United Kingdom, B3 1RB.
Alternatively, you can email us at fly@k9JETS.com.
We have also appointed a Data protection Officer (“DPO”). Our DPO is Evalian Limited and they can be contacted by using the above email or postal address. Please send your communication clearly indicating ‘FAO the ‘Data Protection Officer’ and your message will be passed directly to Evalian Limited for attention.
Changes to this privacy notice
We may update this notice (and any supplemental privacy notice), from time to time and will notify you of any changes when required to do so.
Last modified: 05.02.2025.
U.S. Privacy Notice Addendum
If you are a resident in the United States, this Privacy Addendum supplements the information contained in the privacy notice above. This Privacy Addendum applies to residents in the United States whose states have passed state-specific privacy laws.
Additional disclosures for California residents
If you are a California resident and we process your personal information as a business under the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2020) (“CCPA”), you may refer to the information provided within the privacy notice above and the additional information below.
“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, or as otherwise defined by the CCPA. Personal Information does not include information that is publicly available, deidentified, or aggregated (as those terms are defined in the CCPA) or otherwise excluded from the scope of the CCPA.
“Sensitive personal information” is a specific subset of personal information that includes certain government identifiers (such as social security numbers); an account log-in, financial account, debit card, or credit card number with any required security code, password, or credentials allowing access to an account; precise geolocation; contents of mail, email, and text messages; genetic data; biometric information processed to identify a consumer; information concerning a consumer’s health, sex life, or sexual orientation; or information about racial or ethnic origin, religious or philosophical beliefs, or union membership. Consumers have the right to also limit a business’s use and disclosure of their sensitive personal information.
The personal information we may process as part of our business activities is listed within the main privacy notice above.
We may also process information about you which is defined as ‘sensitive’ under the CCPA, however this will only ever be where it is required to provide you with a specific product or service for example. We will only process your sensitive information where you have provided it to us directly, you have authorised us to obtain it from a third party, or where the processing is required or authorised by or under U.S. law or a Court/Tribunal order, or otherwise where the processing is not prohibited under the CCPA. We will only ever use sensitive information in accordance with the legislation and for the original purpose for which it is provided.
Disclosure of personal information overseas
We may disclose your personal information to third-party service providers and/or business partners located outside the U.S. for the purposes indicated in this privacy notice. Some of these third-party service providers may include cloud-based storage providers who may store and process personal information in the cloud within or outside the U.S.
Where we make such disclosures, we have taken reasonable steps to ensure any overseas recipients do not breach the relevant state legislation in relation to any personal information. We have carried out a thorough due diligence process and have imposed relevant contractual obligations on any offshore recipients to ensure compliance with the CCPA.
Your rights
Under certain circumstances, and as provided under the CCPA, you may have the right to:
Right to know. You can request that we disclose to you: (1) the categories and/or specific pieces of personal information we have collected about you, (2) the categories of sources for that personal information, (3) the purposes for which we use that information, (4) the categories of third parties with whom we disclose the information, and (5) the categories of information that we sell or discloses to third parties. You can make a request to know up to twice a year, free of charge.
Right to delete. You can request that we delete personal information we have collected from you and tell our service providers to do the same, subject to certain exceptions (such as if we are legally required to keep the information).
Right to opt-out of sale or sharing. You may request that we stop selling or sharing your personal information (“opt-out”), including via a user-enabled global privacy control. We cannot sell or share your personal information after we receive your opt-out request unless you later authorize us to do so again.
Right to correct. You may ask us to correct inaccurate information that we have about you.
Right to limit use and disclosure of sensitive personal information. You can direct us to only use your sensitive personal information (for example, your social security number, financial account information, your precise geolocation data, or your genetic data) for limited purposes, such as providing you with the services you requested.
We do not use or disclose sensitive personal information for purposes which would require us to offer you the right to limit under the CCPA, nor do we sell or share personal information to another business or third party for monetary or other valuable consideration.
If you exercise one of the above rights, we may need to request some additional information from you to help us confirm your identity and/or that you are entitled to make such a request. This confirmation is required to avoid personal information about one individual being sent to another, either accidentally or because of deception.
Once we are satisfied with the above, in most cases, we will process any rights requests received straight away. However, in certain circumstances there may be a legal requirement or administrative reason to deny your request. In these circumstances, we will ensure that we advise you fully and explain our reason(s) for the refusal.
Enquiries and complaints
If you want to exercise one of the above rights in connection to your personal information or if you have any queries or complaints about our privacy notice or how we handle your personal information, please contact us by writing to us at fly@k9JETS.com.
You also have the right to lodge a complaint with the California Privacy Protection Agency who can be contacted here.
Additional disclosure for U.S residents (Outside California)
If you are a resident in the U.S and we process your personal information as a controller, you may have certain rights under your own state privacy law. You may refer to the main privacy notice regarding how we collect, use, and disclose your personal information as well as the choices you can make in relation to your personal information.
